// Operational Membership
YourOn-DemandDigitalTeam.
A pool of expert hours you can spend on anything your website or app needs — edits, fixes, builds, integrations, troubleshooting. No full retainer. No locked scope. Just support, on tap, the month you need it.
// THE PROBLEM
Your site needs steady hands. A full retainer feels like overkill.
Most businesses get stuck in the gap between "we don't need a big monthly contract" and "we can't keep chasing a freelancer every time something breaks." That gap costs you money — in downtime, in stale content, in changes that never get made.
A retainer is more than you need.
You're not launching campaigns every week. You need reliable hands for updates and fixes — not a full marketing department on monthly contract.
Freelancers disappear when it matters.
The one change you need before a launch sits unanswered for days. Every hour your site is wrong is an hour it's costing you conversions.
You hate being boxed into scope.
Your needs shift month to month. One month it's a bug, the next it's a new landing page. You want hours you can point at whatever's most urgent — not a rigid checklist.
// WHAT'S INCLUDED
Spend your hours on whatever moves the needle.
Membership is a monthly bank of expert hours. Point them at anything hands-on with your existing website or app:
Content updates
Copy changes, new images, pricing edits, blog posts.
Bug fixes
Broken forms, layout issues, links that don't work.
New builds
Landing pages, new sections, feature additions.
Integrations
Booking tools, payment, CRM, analytics, automations.
Troubleshooting
"Why is this happening?" — diagnosed and resolved.
Strategic builds
The improvements you keep meaning to make but never have time for.
What Membership is not:Membership covers hands-on work on the infrastructure you already have. Ongoing SEO, social media management, and paid ads are separate service lines — if that's what you need, we'll point you to the right plan.
// ALWAYS INCLUDED
Your platform stays healthy — for free.
Every Membership tier includes baseline platform care that never counts against your monthly hours:
Security monitoring
Scans and threat checks on your platform.
Platform updates
Core, plugin, and app updates kept current.
Backups
Verified and on schedule.
Uptime & SSL checks
We catch outages and certificate issues before your customers do.
Maintenance runs in the background. Your hour bank is reserved entirely for the work you ask for.
// HOW IT WORKS
Five steps. Full visibility. Zero email chains.
Submit
Submit a request through your Command Center portal — page, description, priority, and any files.
Estimate
We assess it and send you a time estimate before we start anything over an hour.
Execute
We execute within your response window and publish once it's verified.
Track
Your hour counter updates in real time — you always know exactly what's left.
Maintain
Platform maintenance runs automatically — it never touches your hours.
// INVESTMENT
Pick the bank that fits your month.
Every tier includes Command Center access, platform maintenance, and a real-time hour counter. Minimum commitment is 3 months. Unused hours do not roll over — right-size your tier and use what you pay for.
For a live site that needs occasional edits and a safety net.
- Content edits + minor fixes
- Troubleshooting
- Platform maintenance (security, updates, backups) — free
- Real-time hour counter in Command Center
- Month-end summary of work completed
Additional hours at $150/hr, or upgrade to Vanguard anytime.
3-month minimumStart with GarrisonFor a growing site that needs regular changes plus room for builds.
- Everything in Garrison, plus:
- Builds + integrations (new sections, forms, third-party tools)
- Faster 2-business-day response
- Monthly report delivered
Additional hours at $130/hr, or upgrade to Bastion anytime.
3-month minimumChoose VanguardFor an active site where you want priority hands and a monthly strategy touchpoint.
- Everything in Vanguard, plus:
- Priority 1-business-day response
- Monthly strategy call (30 minutes)
- Monthly report delivered
Additional hours at $120/hr, or move up to a full retainer when you're consistently using 8+ hours.
3-month minimumDeploy Bastion// AT A GLANCE
Three tiers, side by side.
| Feature | Garrison | Vanguard | Bastion |
|---|---|---|---|
| Monthly investment | $299/mo | $650/mo | $1,200/mo |
| Annual prepay | $2,990 (save $598) | $6,500 (save $1,300) | $12,000 (save $2,400) |
| Monthly hour bank | 2 hours | 5 hours | 10 hours |
| Response time | 3 business days | 2 business days | 1 business day |
| Content edits + minor fixes | |||
| Troubleshooting | |||
| Builds + integrations | |||
| Platform maintenance (free) | |||
| Real-time hour counter | |||
| Monthly report | Month-end summary | Full report | Full report |
| Strategy call | 1/month (30 min) | ||
| Overage rate | $150/hr | $130/hr | $120/hr |
| Minimum commitment | 3 months | 3 months | 3 months |
| Unused hours roll over? | No | No | No |
// THE OPERATING SURFACE
A real-time hour counter. No surprises.
Most support arrangements are a black box — you send work into the void and hope the invoice makes sense later. Membership runs through your Command Center, so you see exactly where your hours go the moment they're spent.
- Live counter — "1.5h of 5h used this month," visible any time you log in.
- Estimates before we start — Anything over an hour gets a time estimate you approve first.
- We tell you before you run out — You're notified at 75% and again at 100%, with the option to add hours or move up a tier. Never a surprise bill.
// WHAT CLIENTS SAY
What Membership clients say.
// FAQ
Still deciding? Start here.
Need a one-off fix instead of an ongoing hour bank? Small Missions. Need ongoing SEO, social, or paid ads instead? SEO.
// YOUR NEXT MOVE
Ready for a team on tap?
Start with the tier that fits this month. Scale up or down as your needs change.