AI Customer Service Rep
Takes the first pass at member and customer questions, using your own policies and guides.
What this role does
On the job from day one
- Drafts answers from your policies, guides and past replies
- Sorts incoming requests by topic and urgency
- Hands billing and refund requests to your team
Checked before it leaves
A named human Verifier, every time
AI Customer Service Rep is AI, not a person. Before anything leaves your business, a named human Verifier checks it and you approve it — you can see who checked each piece. After the first two weeks, you can loosen approvals one message type at a time.
Start with an AI Staff Health Check
A fixed-fee review that takes one week. We connect to where your work lives and name the three roles that would take the most work off your plate first.
Book an AI Staff Health Check